Recently, I explored the concept that your prospects and customers may respond in ways that don’t necessarily match the words they are saying.
The human mind is an interesting organism, to say the least.
Let’s begin with a fun exercise…
Read the following and count how many times you see the letter F…
FINISHED FILES ARE THE RE
SULT OF YEARS OF SCIENTI
FIC STUDY COMBINED WITH
THE EXPERIENCE OF YEARS…
Write down your answer and we’ll come back to this.
Subtle Semantics Streamline Success!
Before we go into some examples of the big power behind small words, here is an example of how subtle semantics play a role in our interpersonal relationships.
Let’s say you promised to send me an important e-mail today. You absolutely follow-through; you even add a note that says “please confirm you received this.”

Fast-forward to tomorrow morning. I don’t see your e-mail in my Inbox. Checked my spam and junk folders. Made sure it wasn’t attached to some other thread in my Gmail. Nope.
Now, your phone is ringing. It’s me. I could approach it two different ways. Just read each and compare your reactions – pay attention to your physiology, sense of tension vs. relief, and anything / everything else that comes up:
- “You didn’t send the e-mail.”
- “I didn’t receive the e-mail.”
Let’s look at some examples of how the smallest words influence the biggest responses. Continue reading →